exe file, I'm offered the option to get the update from the Microsoft store or to install it "outside the store". Please reach out to Apple Support directly if the issue remains per step 8, if needed.Įric-F - I check for updates on the iTunes Help screen and let it download the latest iTunes64Setup.exe update onto my Win 10 PC. If you have the same issue on another computer, contact Apple Support." Try connecting your device to another computer.Follow these additional steps for your Mac or Windows PC.Restart your iPhone, iPad, or iPod touch.Unplug all USB accessories from your computer except for your device.If you can't unlock your device because you forgot your passcode, find out what to do. If you see a Trust this Computer alert, unlock your device and tap Trust. If you're using iTunes, make sure you have the latest version. Check that you have the latest software on your Mac or Windows PC.Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.Follow these steps and try to connect your device again after each step. "If your computer doesn't recognize your connected device, you might see an unknown error or a "0圎" error. Please make sure you've completed all the steps on this Apple Support page for If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
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